Support Article
Font is getting changed in Corr Templates
SA-68808
Summary
Segoe UI is set as the default font for the Correspondence template. When adding text to the top or bottom of any fragment included in the Correspondence template, the text changes to Arial or Times New Roman font instead of the default Segoe UI.
Similarly, on adding new lines and returning to add text in the Correspondence template, the text changes to Arial or Times New Roman.
Error Messages
Not Applicable
Steps to Reproduce
- Use CSS in the Source tab of Correspondence template to set Segoe UI as the default font.
- Add text to the top or bottom of any fragment included in the Correspondence template.
Root Cause
In the Rich Text Editor (RTE), the default font is set as Segoe UI in the Correspondence template in the source . After writing the text, the entire text is selected and the default font (Segoe UI) is overridden. In the RTE, the font box is not changed to Segoe UI, however, the text font is Segoe UI
Resolution
Perform the following local-change:
- In the Correspondence template, add a section which is non-auto generated and add styles for the tables.
- In the Source tab of the RTE, enclose the whole section in a DIV tag, add inline styling, and mention important.
Published December 25, 2018 - Updated October 8, 2020
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