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Support Article

Font not bold in downloaded PDF when clicked from IE



On the Internet Explorer browser, font in the downloaded PDF is not bold.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a paragraph with bolded content added between the <strong> tags.
  2. Include the paragraph on click of the button to download as PDF.

Root Cause

A third-party product issue.
In the Internet Explorer browser, the <strong> tag did not work when used in the paragraph.


Perform the following local-change in the source editor of the paragraph:

Add the below inline styling:

<strong style="font-weight: bold">Strong Text</strong>

Published May 7, 2019 - Updated October 8, 2020

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