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Support Article

Font size change of Japanese text in RTE when copied from Word



When Japanese text is copied from word doc and pasted in RTE, font breaks at every Alphanumeric character in b/w the Japanese characters.

For example, if the below Japanese text is pasted in RTE, characters after '2' appear to be in a different font and the size is smaller.

Note: Font size and font style changes only when the colour of the above text is red.

Error Messages

Not Applicable

Steps to Reproduce

Give some Japanese font style to Japanese text in word.
Set font colour to red for the above text.
Copy this from word to RTE.
Font size and font style changes after the alphanumeric characters if any included in Japanese text.

Root Cause

There is logical bug in ckeditor pzpega_ckeditor_pastefromword_filter_default plugin, where removing the empty spans and making the html fragement incomplete.
eq., <span style='font-size:medium'><span>Some text</span><span>1234</span></span>
if we remove the empty spans, font-size medium is applied only to "Some Text" not to 1234.

Need to avoid removing the spans.

//data = data.replace( /<span>/g, '' );
in CKEDITOR.cleanWord function.


This issue is resolved by hotfix item HFix-21518

Published January 31, 2016 - Updated October 8, 2020

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