Support Article
Font size is incorrect on outgoing email
SA-14611
Summary
On the Paragraph rule, when the font is configured to be Arial 16 in the template, the resulting email contents are font Arial 12.
Error Messages
Not Applicable
Steps to Reproduce
- Configure a Paragraph rule to have Arial 16 font.
- Send the correspondence containing the paragraph rule.
- Observe the font size in the receiving email client editor.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
This issue is resolved in Pega 7.2.
From the Release Notes page, navigate to the Resolved Issues page.
Specify Pega 7.2 and Issue 217425 to find the Resolved Issue:
Option added to change CKEditor default fonts to pts vs pxs
https://pdn.pega.com/node/1053036
Published June 17, 2016 - Updated October 8, 2020
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