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Support Article

Font size is incorrect on outgoing email



On the Paragraph rule, when the font is configured to be Arial 16 in the template, the resulting email contents are font Arial 12.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a Paragraph rule to have Arial 16 font.
  2. Send the correspondence containing the paragraph rule.
  3. Observe the font size in the receiving email client editor.

Root Cause

A defect in Pegasystems’ code or rules.


This issue is resolved in Pega 7.2.
From the Release Notes page, navigate to the Resolved Issues page.
Specify Pega 7.2 and Issue 217425 to find the Resolved Issue:

Option added to change CKEditor default fonts to pts vs pxs


Published June 17, 2016 - Updated October 8, 2020

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