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Support Article

Font size issue in Pega generated eForms

SA-39014

Summary



Users reported a font size issue in Pega-generated eForms. Configured font settings are missing in generated eForms.


Error Messages



Not Applicable


Steps to Reproduce

  1. Generate eForms using Pega.
  2. Check the font size.


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Best Practice: Update or upgrade to Pega 7.3.
The issue was resolved and delivered in Pega 7.3.

If you cannot update or upgrade your Pega 7.1.8 system, apply HFix-34839.
Apply this hotfix if you have installed HFix-29964, are unable to remove that hotfix from your system, and are getting unexpected font sizes.
See SA-29530, https://pdn.pega.com/support-articles/fonts-size-issue-eform-pdf-generation, also for Pega 7.1.8.

Suggest Edit

Published July 6, 2017 - Updated October 8, 2020

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