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Support Article

Fonts differs in included section and HTML template content



HTMLToPDF activity is used to generate a PDF from a Correspondence template. The template contains an included Section.

When generating the PDF, the font in the included Section differs from the content in the HTML template. This occurs despite the font being the same in the HTML template and the Style for the Section.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

The font for the section was only defined for the on-screen representation of that section. This did not impact the PDF generation.


As a local-change, modify the HTML template such that its settings for the font-family are inherited by the included section.

Published August 19, 2019 - Updated December 2, 2021

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