Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Forgot Password and User ID page Responsive layout not working



The Forgot Password and Forgot User ID links in a responsive layout do not work. The layout does not reflect the Responsive features when applying Responsive Break points.

Error Messages

Not Applicable

Steps to Reproduce

Configure links in the Login screen.

Root Cause

A defect or configuration issue in the operating environment.

Issue with the iFrames that are included in the HTML rule. On click of the links on the Login page, a new HTML page is loaded which contained iFrames. This page is not responsive as the required media queries or styles are not included.


Perform the following local-change to include the required styles to make the page responsive:

Include the below tag at the end of the Body tag in HTML.

<pega:include type="Rule-HTML-Harness" name="NameOfHarness"/>

Published May 9, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us