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Support Article

Frequent cache issue in production server



Error observed when trying to login with SSO servlet on the second time


Status fail 

Message:  An error has occurred which indicates that your browser does not support Cookies. You must enable Cookies in order to use this application 

Root Cause

It was identified that second signon issue was related to signoff problem 


Issue is resolved by below local change:

Set the following prconfig.xml property to false, restart the server:
<env name="authentication/redirectguests" value="false"/> 

Published January 31, 2016 - Updated October 8, 2020

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