Support Article
FTP is unable to read file from location
SA-63405
Summary
Connect-FTP is unable to read file from location in both Pega 7.1.8 and Pega 7.2.2.
Error Messages
Error found in tracer:
(.Data_Admin_Operator_ID.Action) ERROR - FTP Connect Fail.
Steps to Reproduce
Run Connect-FTP from the activity on the server location.
Root Cause
LocalFile in the Connect FTP rule was provided as:
web:/StaticContent/global/ServiceExport/<filename>
Connect FTP requires the correct directory location to perform a parse process.
Resolution
Perform the following local-change:
Provide the absolute location of the ServiceExport directory and the file name in the LocalFile field.
Published September 14, 2018 - Updated October 8, 2020
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