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Support Article

FTP is unable to read file from location



Connect-FTP is unable to read file from location in both Pega 7.1.8 and Pega 7.2.2.

Error Messages

Error found in tracer:

(.Data_Admin_Operator_ID.Action) ERROR - FTP Connect Fail.

Steps to Reproduce


Run Connect-FTP from the activity on the server location.

Root Cause

LocalFile in the Connect FTP rule was provided as:


Connect FTP requires the correct directory location to perform a parse process.


Perform the following local-change:

Provide the absolute location of the ServiceExport directory and the file name in the LocalFile field.


Published September 14, 2018 - Updated October 8, 2020

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