Support Article

Gateway Time-out Error when trying to export a report

SA-2973

Summary



Gateway Time-out Error when Exporting a Report in PDF/XL or even uploading Hotfix thru Upload manager of 15MB.

Error Messages



Gateway Time-out Error.

Below error is from mod jk logs:


[Wed Oct 29 10:50:34 2014][5420:7428] [error] ajp_get_reply::jk_ajp_common.c (2090): (node1) Timeout with waiting reply from tomcat. Tomcat is down, stopped or network problems (errno=60)

Steps to Reproduce



N/A

Root Cause



The root cause of this problem is in a third-party product integrated with PRPC.
( Apache Mojk reply timeout value is set to low.)




Resolution



This issue is resolved by making the following change to the PRPC operating environment:


Updated reply_timeout value in workers.properties

Current value:
worker.template.reply_timeout=10000
 
Change it to:
worker.template.reply_timeout=300000

 

Published January 31, 2016 - Updated October 8, 2020

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.