Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Gateway Time-out Error when trying to export a report

SA-2973

Summary



Gateway Time-out Error when Exporting a Report in PDF/XL or even uploading Hotfix thru Upload manager of 15MB.

Error Messages



Gateway Time-out Error.

Below error is from mod jk logs:


[Wed Oct 29 10:50:34 2014][5420:7428] [error] ajp_get_reply::jk_ajp_common.c (2090): (node1) Timeout with waiting reply from tomcat. Tomcat is down, stopped or network problems (errno=60)

Steps to Reproduce



N/A

Root Cause



The root cause of this problem is in a third-party product integrated with PRPC.
( Apache Mojk reply timeout value is set to low.)




Resolution



This issue is resolved by making the following change to the PRPC operating environment:


Updated reply_timeout value in workers.properties

Current value:
worker.template.reply_timeout=10000
 
Change it to:
worker.template.reply_timeout=300000

 

Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us