Support Article

Gateway Time-out Error when trying to export a report



Gateway Time-out Error when Exporting a Report in PDF/XL or even uploading Hotfix thru Upload manager of 15MB.

Error Messages

Gateway Time-out Error.

Below error is from mod jk logs:

[Wed Oct 29 10:50:34 2014][5420:7428] [error] ajp_get_reply::jk_ajp_common.c (2090): (node1) Timeout with waiting reply from tomcat. Tomcat is down, stopped or network problems (errno=60)

Steps to Reproduce


Root Cause

The root cause of this problem is in a third-party product integrated with PRPC.
( Apache Mojk reply timeout value is set to low.)


This issue is resolved by making the following change to the PRPC operating environment:

Updated reply_timeout value in

Current value:
Change it to:


Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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