SA-2973

Summary

Gateway Time-out Error when Exporting a Report in PDF/XL or even uploading Hotfix thru Upload manager of 15MB.

Error Messages

Gateway Time-out Error.

Below error is from mod jk logs:

[Wed Oct 29 10:50:34 2014][5420:7428] [error] ajp_get_reply::jk_ajp_common.c (2090): (node1) Timeout with waiting reply from tomcat. Tomcat is down, stopped or network problems (errno=60)

Steps to Reproduce

N/A

Root Cause

The root cause of this problem is in a third-party product integrated with PRPC.
( Apache Mojk reply timeout value is set to low.)

Resolution

This issue is resolved by making the following change to the PRPC operating environment:

Updated reply_timeout value in workers.properties

Current value:
worker.template.reply_timeout=10000
 
Change it to:
worker.template.reply_timeout=300000