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Support Article

Generated user stories Word document does not display images

SA-83668

Summary



A generated user story Word document does not display images. The images within the user story Description do not render in the Word document.


Error Messages



Not Applicable


STEPS TO REPRODUC
  1. Navigate to the Options menu.
  2. Using 'Document Sprint Stories' or 'Document Backlog Stories' to generate a Word document in a Sprint or a Backlog.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply the following hotfixes:
  1. HFix-54491
  2. HFix-54623
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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