Support Article
Getting error on the screen while converting the Lead
SA-48345
Summary
Conversion of a Lead to a Contact fails with an error.
Error Messages
A processing error has occurred
Object key ABC-FW-SALESAUTO-WORK-LEAD LEAD-01
Failed - .ContactID: This field may not be blank.
Steps to Reproduce
- Open any lead.
- Convert the Lead from the Actions menu.
- Convert the Lead to a New Contact.
- Fill in the details for the New Contact
- Uncheck 'Additionally create opportunity for this lead'.
- Click the Submit button.
Root Cause
The crmConvertLead, the deprecated flow, was referred to convert the Lead to a Contact.
Resolution
Perform the following local-change:
Update the flow name to ConvertLead in the pyDefault of the Lead case and the crmWorkMenu of PegaCRM-Work-SFA-Lead class.
Published March 29, 2018 - Updated December 2, 2021
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