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Support Article

Getting error on the screen while converting the Lead

SA-48345

Summary



Conversion of a Lead to a Contact fails with an error.


Error Messages



A processing error has occurred
Object key ABC-FW-SALESAUTO-WORK-LEAD LEAD-01
Failed - .ContactID: This field may not be blank.


Steps to Reproduce

  1. Open any lead.
  2. Convert the Lead from the Actions menu.
  3. Convert the Lead to a New Contact.
  4. Fill in the details for the New Contact
  5. Uncheck 'Additionally create opportunity for this lead'.
  6. Click the Submit button.


Root Cause



The crmConvertLead, the deprecated flow, was referred to convert the Lead to a Contact.


Resolution



Perform the following local-change:

Update the flow name to ConvertLead in the pyDefault of the Lead case and the crmWorkMenu of PegaCRM-Work-SFA-Lead class.


Suggest Edit

Published March 29, 2018 - Updated December 2, 2021

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