Support Article
Getting error while upgrading HCIF 7.3.1
SA-50616
Summary
Pega 7.3.0 is first updated to 7.3.1 and then Healthcare Industry Foundation (HCIF) is updated from Pega 7.2.2 to 7.3.1.
Import of PFHC_Core_731.jar fails with an error on screen.
Error Messages
Errors:
** java.lang.AbstractMethodError: org/w3c/dom/ls/DOMImplementationLS.createLSSerializer()Lorg/w3c/dom/ls/LSSerializer;
A processing error has occurred
Object key
** java.lang.AbstractMethodError: org/w3c/dom/ls/DOMImplementationLS.createLSSerializer()Lorg/w3c/dom/ls/LSSerializer; java.lang.AbstractMethodError: org/w3c/dom/ls/DOMImplementationLS.createLSSerializer()Lorg/w3c/dom/ls/LSSerializer;
Steps to Reproduce
- Using Import wizard, click Designer Studio > Application > Distribution > Import.
- Click Choose File, browse for the PFHC_Core_731.jar file from your distribution media and import.
Root Cause
A defect or configuration issue in the operating environment.
Pega database contains an old version of xerces-2.4.0.jar that causes issues with Pega engine in trying to find implementation for DOMImplementationLS Class' abstract method createLSSerializer()/
Resolution
Make the following change to the operating environment:
1. Run the following query to identify the row in table that contains the jar in customer pzcodeset:
select * from <pegarules_schema>.pr_engineclasses where pzclass like '%DOMImplementationLS%'
2. Delete the row from the database table and restart the JVM.
3. Follow the import instructions from upgrade guide.
Published February 20, 2018 - Updated October 8, 2020
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