Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Getting "Open Authoring Control Load Failure!" on verify corresp

SA-8009

Summary



While opening the verify correspondence screen users are getting "Open Authoring Control Load Failure!" message. This is happening on Window 7 operating system. The related ocx files are already installed. After installation it worked fine on some system but on few system issue still persists.

Error Messages



Open Authoring Control Load Failure!

Steps to Reproduce



1.Login with a valid user id
2. Create a correspondence.
3. This will be assigned to other user for verification
4. Login with a different user id.
5 Open the case and click on the verify correspondence message.
6. Error is displayed on the screen.


Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment.  It some times happens that due to some upgrades of the browser of some plugin install in browser the .ocx files stop works.

RESOLUTION 

This issue is resolved through the following local change: share the latest .ocx cab Installer with customer.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us