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Support Article

Getting Run Time Error on click of button

SA-9532

Summary



Getting Run Time Error on click of any button in Pega portal with IE browser.

ERROR MESSAGE

"There was an error when loading the content given. IE Error Description : Unknown runtime error "


Root Cause



Transaction ID mismatch exception is found in the Pega logs.

Resolution




This issue is resolved through the following Local-change:

     var newurl = SafeURL_createFromURL(pega.u.d.url);
    newurl.put("pzFromFrame","");
    pega.u.d.url = newurl.toURL();
    var url = document.forms[0].action;
    var formURL = SafeURL_createFromURL(url);
    formURL.put("pzFromFrame","");;
    document.forms[0].action= formURL.toURL();


Send empty value for pzFromFrame, so that no comparision for transaction id occurs at this scenario.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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