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Support Article

Getting Run Time Error on click of button



Getting Run Time Error on click of any button in Pega portal with IE browser.


"There was an error when loading the content given. IE Error Description : Unknown runtime error "

Root Cause

Transaction ID mismatch exception is found in the Pega logs.


This issue is resolved through the following Local-change:

     var newurl = SafeURL_createFromURL(pega.u.d.url);
    pega.u.d.url = newurl.toURL();
    var url = document.forms[0].action;
    var formURL = SafeURL_createFromURL(url);
    document.forms[0].action= formURL.toURL();

Send empty value for pzFromFrame, so that no comparision for transaction id occurs at this scenario.

Published June 12, 2015 - Updated October 8, 2020

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