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Support Article

Google chrome support for version 47 with PRPC 6.1 SP2

SA-18346

Summary



The end user portal is viewed in Chrome browser. Recently the browser version was upgraded to version 47 and the user interface has been distorted since then. User reported that the screen is not rendered properly. The application runs on PRPC 6.1 SP2.

Error Messages



No error message.


Steps to Reproduce



Open the pega screen in chrome browser 47.


Root Cause



A defect in Pegasystems’ code or rules : 6.1 SP 2 is not cross browser supported.

Resolution



Here’s the explanation for the reported behavior:

Pega does not provide support for Google Chrome on PRPC 6.1 SP 2. Please refer to following URL to check:

https://pdn.pega.com/documents/platform-support-guide-prpc-5x-and-6x at page number 10.

Also, It is recommended to upgrade the application to newer version, such as Pega 7, to get cross browser support.

 

Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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