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Support Article

Graph Icons displaying as Vertical lines

SA-3054

Summary



We have 4 graphs present in the dashboard tab. Icons like 'Show Data', 2D or 3D are displaying as vertical lines. Only when we hover over them, Icons are displaying properly.

Error Messages



None


Steps to Reproduce



In the Case Manager Portal, There is a Dashboard Tab. Icons for the graphs are displaying as vertical lines.


Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment.The graph icons are misoriented only when the graphs take long time to load.



Resolution



This issue is resolved through the following local change: We have given a javascript snippet to change the style of the icon display:none to display:block. We are getting the Dom object  by using the ID of the element.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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