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Support Article

Graph Icons displaying as Vertical lines



We have 4 graphs present in the dashboard tab. Icons like 'Show Data', 2D or 3D are displaying as vertical lines. Only when we hover over them, Icons are displaying properly.

Error Messages


Steps to Reproduce

In the Case Manager Portal, There is a Dashboard Tab. Icons for the graphs are displaying as vertical lines.

Root Cause

The root cause of this problem is defect/misconfiguration in the PRPC operating environment.The graph icons are misoriented only when the graphs take long time to load.


This issue is resolved through the following local change: We have given a javascript snippet to change the style of the icon display:none to display:block. We are getting the Dom object  by using the ID of the element.

Published January 31, 2016 - Updated October 8, 2020

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