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Support Article

Grid is not displayed as expected format in email



User has embedded the section with grid in correspondence, when user receives the email, the grid is not displayed as expected format.

Error Messages

Not Applicable.

Steps to Reproduce

1. Create a Correspondence.
2. Create a section with repeating grid.
3. Include the section in the correspondence.


Root Cause

A software use or operation error:  When the section is rendered in end user portal, respective skin will be available, then it will render with all styles.
However the same section embedded in correspondence, when an email is sent, now skin will not be available, so it will be displayed without skin's styles.


Here’s the explanation for the reported behavior: 
It is expected behavior, however if user wants the same format in email, then include inline style for that section.

Published November 15, 2016 - Updated October 8, 2020

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