Support Article
Harness or Section does not display when switching tabs
SA-26203
Summary
When multiple tabs in a section are open, user switching from Tab A to tab B find that when focus is returned to tab A, the section content is not displayed.
Content is displayed only after Live UI or the F12 developer console are loaded.
Error Messages
Not applicable.
Steps to Reproduce
1.Use bulkaction rule in a section as a tab and use that section in portal harness.
2.Open portal and select assigned to drop-down to open all worklist for that operator in a new tab.
3.Once the tab opens, go back to first tab and again come to new tab.
4.Observe new tab is blank.
Root Cause
A software use or operation error.
User is using BulkActions rule in their portal.
Here each tab is launched in the form of IFRAME. The root cause of the behavior is that whenever IFRAME height is less than the contents of the child frames or framesets then white space is shown instead of content.
Earlier PRPC 6.x style bulk processing rules were being used. The earlier PRPC 6.x style of bulk processing, pyMyProcessActions, was not designed or intended to work with Internet Explorer 11 in standards mode.
Resolution
Add below changes in userworkform to resolve the issue:#BulkProcessing{
height : 900px !important;
}
Published August 3, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.