Support Article
Header of email is not coming in attachment window
SA-44338
Summary
In Attachment window for a case, Header named Email is not visible in Pega 7, where as in PRPC 6 it is displaying as expected.
Error Messages
Not Applicable
Steps to Reproduce
Enable the container icons for respective harness as:
Root Cause
A software use or operation error :
Email attachment category was not defined below are category types defined, however for attachment pyCategory is populating as Null, hence it is displaying the empty header.
Resolution
Perform the following local-change:
After adding the Run activity Code-Pega-Lsit.pyGetAllAttachments to attachment icon click event, then it is displaying the header as expected.
Published November 7, 2017 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.