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Support Article

Header of email is not coming in attachment window



In Attachment window for a case, Header named Email is not visible in Pega 7, where as in PRPC 6 it is displaying as expected.

Error Messages

Not Applicable

Steps to Reproduce

Enable the container icons for respective harness as:

Root Cause

A software use or operation error :

Email attachment category was not defined below are category types defined, however for attachment pyCategory is populating as Null, hence it is displaying the empty header.


Perform the following local-change:

After adding the Run activity Code-Pega-Lsit.pyGetAllAttachments to attachment icon click event, then it is displaying the header as expected.

Published November 7, 2017 - Updated October 8, 2020

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