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Support Article

Header of email is not coming in attachment window

SA-44338

Summary



In Attachment window for a case, Header named Email is not visible in Pega 7, where as in PRPC 6 it is displaying as expected.

Error Messages



Not Applicable


Steps to Reproduce



Enable the container icons for respective harness as:



Root Cause



A software use or operation error :

Email attachment category was not defined below are category types defined, however for attachment pyCategory is populating as Null, hence it is displaying the empty header.



Resolution



Perform the following local-change:

After adding the Run activity Code-Pega-Lsit.pyGetAllAttachments to attachment icon click event, then it is displaying the header as expected.


Suggest Edit

Published November 7, 2017 - Updated October 8, 2020

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