Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Header issue on changing screen layout to Header Footer



Header issue on changing the screen layout of the harness to Header Footer screen layout.

Error Messages


Not Applicable

Steps to Reproduce

  1. Log in to the out-of-the-box Pega Customer Service application as CAsysadmin 
  2. Open the CPMInteraction portal
  3. Change the screen layout to 'Header Footer' and add a random footer section
  4. Run the Interaction portal. The header does not display

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-50474.


Published March 29, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us