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Support Article

Header refreshes several times on intent task launch or closure

SA-25836

Summary



Whenever a new intent task is launched in Pega CS or closed in the CS Interaction Portal, the interaction header refreshes without any explicit configuration to refresh the header.

Error Messages



Not Applicable

Steps to Reproduce

  1. Create an interaction.
  2. Launch an intent.
  3. Observe the AJAX calls to refresh the header in a network trace.

Root Cause



This is due to a bug in the Pega Platform (PRPC) JavaScript, which tracks changes in the portal and evaluates conditions, causing unexpected refresh.

Resolution



Apply HFix-28587.
Suggest Edit

Published July 27, 2016 - Updated October 8, 2020

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