Support Article
Header refreshes several times on intent task launch or closure
SA-25836
Summary
Whenever a new intent task is launched in Pega CS or closed in the CS Interaction Portal, the interaction header refreshes without any explicit configuration to refresh the header.
Error Messages
Not Applicable
Steps to Reproduce
- Create an interaction.
- Launch an intent.
- Observe the AJAX calls to refresh the header in a network trace.
Root Cause
This is due to a bug in the Pega Platform (PRPC) JavaScript, which tracks changes in the portal and evaluates conditions, causing unexpected refresh.
Resolution
Apply HFix-28587.
Published July 27, 2016 - Updated October 8, 2020
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