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Support Article

Header section does not refresh based on Visibility condition



Header section does not refresh according to the Visibility When condition.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a section with a Visibility When condition
  2. Configure a button in the section to refresh the header section.
  3. Click the button. The header is not refreshed.

Root Cause

A defect in Pegasystems code or rules. In this scenario, the Refresh-Other section was not working because the Header and main work area were under two different iFrames.


Perform the following local-change to explicitly call the Header section using the below script:
  1. Add the code snippet in the UserWorkForm:

    function reloadheader()
    parent.pega.u.d.refreshSection("CPMInteractionPortalHeaderTop"," "," ");

  2. Call the function in the Run Script as reloadheader.

Published February 10, 2018 - Updated December 2, 2021

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