Support Article
Hover box not disappearing with mouse hover out
SA-5363
Summary
Worklist smartinfo pop-up dialog on hovering over does not disappear when hovered out.
Error Messages
Not Applicable
Steps to Reproduce
Hover over worklist item to get smartinfo pop-up dialog, and then hover out.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the local-change given in the following PDN article:
https://pdn.pega.com/user-interface/troubleshooting-smartinfo-pop-up-window-remains-open-does-not-close-automatically
Published December 8, 2016 - Updated October 8, 2020
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