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Support Article

HTML tags are appearing in Export to Excel Functionality for RTE



The user has configured a grid to use Rich text Editor(RTE) in one of the columns and sourced the data from the Data page, text property.
When user is trying to do Export to Excel, the Data related to that RTE is shown with HTML tags in Excel Sheet which is not required, the same is the case in the clipboard page.
The data renders correctly on UI.

Error Messages

Not Applicable

Steps to Reproduce

1. Keep the RTE in a grid and source the grid with a Data page. 
2. Edit the RTE by running a flow action, that is, by opening it in a modal dialog and update the content in it .
3. And on a button click perform export to excel activity. The exported excel  consists HTML tags in it.

Root Cause

A defect in Pegasystems’ code or rules that the property assigned to  RTE is having the HTML tags when it is updated and called in an activity Export to Excel then the Exported excel is having Tags in it. 


An enhancement request, FDBK-16361, has been created for consideration by Pega Product Management. 



Published August 19, 2016 - Updated October 8, 2020

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