Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Hyper links are not clickable when used in Rich Text Editor



Hyper links configured in Rich Text Editor are not clickable when displayed in Read only mode in Chrome, where as in IE links are clickable with Ctrl key pressed.

Error Messages

Links are visible as clickable but nothing happens when clicked on the links

Steps to Reproduce

Configure text with hyper links in Rich text editor and display the same in the next assignment in read only rich text editor. Hyper links are not clickable.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.

 In Chrome browser hyper-links are not clickable when displayed using RichText Editor in readonly mode. 

Internally we use CKEditor is configured to be in read-only mode, the content renders in an iframe and ckeditor intentionally does a preventDefault of the click on anchor elements. Which is the reason link's do not openup. 


The explanation for this behavior is as follows:

1. For presenting the content(with links) created using RTE, user can use RichTextDisplay control.

2. From 7.1.7 unchecking the "Show toolbar in Read Only mode" option would render the content in a DIV and this would solve the problem since ckeditor code doesn't come into picture then.

User can either use RichTextDisplay control to present the readonly RTE content or wait until 7.1.7 release.


Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us