Support Article
Hyper links are not clickable when used in Rich Text Editor
SA-1688
Summary
Hyper links configured in Rich Text Editor are not clickable when displayed in Read only mode in Chrome, where as in IE links are clickable with Ctrl key pressed.
Error Messages
Links are visible as clickable but nothing happens when clicked on the links
Steps to Reproduce
Configure text with hyper links in Rich text editor and display the same in the next assignment in read only rich text editor. Hyper links are not clickable.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
In Chrome browser hyper-links are not clickable when displayed using RichText Editor in readonly mode.
Internally we use CKEditor is configured to be in read-only mode, the content renders in an iframe and ckeditor intentionally does a preventDefault of the click on anchor elements. Which is the reason link's do not openup.
Resolution
The explanation for this behavior is as follows:
1. For presenting the content(with links) created using RTE, user can use RichTextDisplay control.
2. From 7.1.7 unchecking the "Show toolbar in Read Only mode" option would render the content in a DIV and this would solve the problem since ckeditor code doesn't come into picture then.
User can either use RichTextDisplay control to present the readonly RTE content or wait until 7.1.7 release.
Published January 31, 2016 - Updated October 8, 2020
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