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Support Article

IAC: Summary view drill down report displaying blank page



User has configured Internet Application Composer (IAC) gadget with display action as harness.

In that harness, user has included the SummaryView by using below Pega tag:

<pega:chart name="AgeOpenByClassIC" className="$SAVE(workpool)" width="100%" height="" timeout="3200"/>

However at run time, chart is not displaying as expected. When user open show data icon from Summary View chart, then it is displaying the empty screen instead of drill down data.

Error Messages

Script Error : Access denied in browser console

Steps to Reproduce

Configure gadget with summary view report.

Root Cause

A defect in Pegasystems’ code or rules :

User is changing the domain of the application. When user is trying to drill down a chart/report, blank.htm is used to submit the form. Now blank.htm is in other domain, hence it is throwing access denied error in browser.


Apply HFix-38035.

Blank.htm will be an available rule. Save as the rule into applicable application ruleset and provide the domain in that file.


document.domain = "abc";

Published February 1, 2018 - Updated October 8, 2020

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