Support Article
Icons do not display in IE 11 on Windows 10
SA-62117
Summary
On a Windows 10 PC (version 1607), when accessing Pega 7.2.2 application using the Internet Explorer 11 browser, the below icons do not display.
- Trash box
- Refresh
- Login password key
- Update
- Magnifying glass etc.
Error Messages
@font-face encountered unknown error
Steps to Reproduce
Log in to Pega 7.2.2 application using Internet Explorer 11 browser.
Root Cause
Issue occurred due to Windows 10 security.
The Operating System blocks the below Pega based fonts as untrusted font.
- px-font-pega-icons.woff file
- pxfonts-OpenSansX.woff files
Resolution
Update to Windows 10 v1703 or later.
Published November 29, 2018 - Updated October 8, 2020
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