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Support Article

Icons do not display in IE 11 on Windows 10

SA-62117

Summary



On a Windows 10 PC (version 1607), when accessing Pega 7.2.2 application using the Internet Explorer 11 browser, the below icons do not display.
  • Trash box
  • Refresh
  • Login password key
  • Update
  • Magnifying glass etc.


Error Messages



@font-face encountered unknown error


Steps to Reproduce



Log in to Pega 7.2.2 application using Internet Explorer 11 browser.


Root Cause



Issue occurred due to Windows 10 security.
The Operating System blocks the below Pega based fonts as untrusted font.
  • px-font-pega-icons.woff file
  • pxfonts-OpenSansX.woff files

Resolution



Update to Windows 10 v1703 or later.


 
Suggest Edit

Published November 29, 2018 - Updated October 8, 2020

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