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Support Article

Icons do not display in IE 11 on Windows 10



On a Windows 10 PC (version 1607), when accessing Pega 7.2.2 application using the Internet Explorer 11 browser, the below icons do not display.
  • Trash box
  • Refresh
  • Login password key
  • Update
  • Magnifying glass etc.

Error Messages

@font-face encountered unknown error

Steps to Reproduce

Log in to Pega 7.2.2 application using Internet Explorer 11 browser.

Root Cause

Issue occurred due to Windows 10 security.
The Operating System blocks the below Pega based fonts as untrusted font.
  • px-font-pega-icons.woff file
  • pxfonts-OpenSansX.woff files


Update to Windows 10 v1703 or later.


Published November 29, 2018 - Updated October 8, 2020

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