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Support Article

IE 11 - Case Manager portal additional scroll bar



Case manager portal in Internet Explorer 11 has a big horizontal scroll bar. The horizontal scroll bar is stalling us from proceeding with the upgrade.

This was not present before the upgrade from Pega 7.2.1 to 7.2.2.

Error Messages

Not Applicable

Steps to Reproduce

  1. Login as [email protected].
  2. Open Out-of-the-box (OOTB) Case Manager portal in Internet Explorer 11.
  • zoom: 100%
  • Screen size : 14.0" 1366 X 768

Root Cause

A defect in Pegasystems’ code or rules.


Using uikit 08 rules in pydashboard resolves the concerned behavior.

Published June 30, 2017 - Updated October 8, 2020

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