Support Article

IE 11 - Case Manager portal additional scroll bar

SA-38438

Summary



Case manager portal in Internet Explorer 11 has a big horizontal scroll bar. The horizontal scroll bar is stalling us from proceeding with the upgrade.

This was not present before the upgrade from Pega 7.2.1 to 7.2.2.


Error Messages



Not Applicable


Steps to Reproduce

  1. Login as administrator@pega.com.
  2. Open Out-of-the-box (OOTB) Case Manager portal in Internet Explorer 11.
  • zoom: 100%
  • Screen size : 14.0" 1366 X 768


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Using uikit 08 rules in pydashboard resolves the concerned behavior.

Published May 24, 2017 - Updated June 30, 2017

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