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Support Article

IE 11 does not convert UTF-8 characters, such as ü



In the Internet Explorer 11 browser, the link for the flow with special characters does not work when the link is clicked.

Error Messages

Not Applicable

Steps to Reproduce

Open the browser directly with the URL containing special characters.

Root Cause

A defect or configuration issue in the operating environment.

The Internet Explorer 11 browser does not encode the UTF-8 characters when a server call is made.


Perform the following local-change:

Open the browser with the encoded value for special characters.


Published July 23, 2018 - Updated October 8, 2020

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