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Support Article

IE getting crashed when submitting the form



When clicking on the cancel from the action menu for the case, the Internet Explorer browser is getting hanged and error message is being displayed.
Issue is experienced while using other browsers. (Chrome or Firefox).

Error Messages

Steps to Reproduce

1. Open a case from WB.
2. Go to the action menu and cancel the case.

Root Cause

An issue in IE browser. From Event Viewer, the below Error is traced. And it crashed from MSHTML.dll which takes care of IE's HTML and cascading Style sheets(CSS) parsing and rendering functionality.



Perform the following local-change steps:

1. Remove Adobe Flash Player.
2. Reset Internet Explorer to default settings.
3. Or uninstall and install Internet Explorer again.


Published November 18, 2016 - Updated October 8, 2020

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