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Support Article

Images from RTE is not copied into Word document



User is generating word document using word template and corr

Where user has referred to a rich text editor property as <pega:reference name= "pyWorkPage.RichTextEditorField" /> 

While generated word document, it is not able to show images in Microsoft Word document. 

Error Messages

Not Applicable.

Steps to Reproduce

1. Upload word template, which contains field code reference to corr {pega:insert corr=DocumentImage}. 
2. Create corr DocumentImage with reference to a section. 
3. In this section use <pega:reference name= "pyWorkPage.RichTextEditorField" /> to fetch rich text editor content into word.

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-15845, has been created for consideration by Product Management. 

Suggest Edit

Published June 30, 2016 - Updated October 8, 2020

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