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Support Article

Import failed

SA-36055

Summary



Import failed


Error Messages



Error on the file log:
Encountered error while processing request: com.pega.pegarules.priv.web.HTTPOperationException: 413: User attempted to upload a file larger than 1024 MB. Please contact the System Administrator.


Steps to Reproduce



Try to import the 115341_CRM722.zip with the import wizard


Root Cause



A software use or operation error.

Resolution


For larger files, it is suggested to use File Transfer Protocol (FTP) or another means to place the file into the ServiceExport directory.

Published April 15, 2017 - Updated October 8, 2020

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