Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Import SAML IdP metadata fails



We are trying to import SAML metadata file, however, we receive an error.

Error Messages

<Two asterisks> File uploaded doesn't contain valid SAML metadata

Steps to Reproduce

1. The metadata file is imported with the appropriated function.
2. The following error message is displayed:
<Two asterisks> File uploaded doesn't contain valid SAML metadata

Root Cause

A software use or operation error.
The file was corrupted.

The file encoding was UCS-2 Little-Endian.
The first characters are the BOM characters (Byte order mark)
The file needed to be converted the file in UTF8 without BOM.


A text editor was used to remove the BOM and convert the file to UTF8.

Published March 5, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us