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Inconsistency in the sorting functionality of Work Objects by ID

SA-4065

Summary



Work objects IDs are sorted as text strings. As a result, sorting by ID in ascending order will list "IN-186454" before "IN-189", for example. This makes it difficult for application users to sort reports in a meaningful way.

Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the Pega user portal.
  2. Click the Workbaskets tab.
  3. Select a workbasket.
  4. Click the column name Exception ID to sort them.



Root Cause



Work objects IDs are sorted as text strings. As a result, the numeric part of the ID does not determine the sort order (as it should).


Resolution



There are two rules that have to be defined and implemented into the desired report:
  • Define a Function Alias
  • Define a Control
Perform the following local change:

Define a Function Alias to return the numeric part of the ID as an integer.




Define a control to add back the prefix of the ID ("E-" in this example).



Use these in the report column instead of the ID property.



Suggest Edit

Published January 19, 2018 - Updated October 8, 2020

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