Support Article
Inconsistent behavior after installation of Outlook add-in
SA-55648
Summary
In the client environment, when activating the Outlook add-in for the first time, the activity is called with the jwtString parameter populated and the other two parameters empty.
When entering the operator credentials, this activity is called again, however, only the username and the password are passed by the parameters and the jwtString parameter is empty.
Error Messages
Not Applicable.
Steps to Reproduce
Open an email and activate the SA Outlook add-in.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-42449.
Published August 19, 2019 - Updated December 2, 2021
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