Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Inconsistent behavior after installation of Outlook add-in

SA-55648

Summary



In the client environment, when activating the Outlook add-in for the first time, the activity is called with the jwtString parameter populated and the other two parameters empty. 

When entering the operator credentials, this activity is called again, however, only the username and the password are passed by the parameters and the jwtString parameter is empty.



Error Messages



Not Applicable.


Steps to Reproduce



Open an email and activate the SA Outlook add-in.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-42449.



 

Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us