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Support Article

Inconsistent behavior after installation of Outlook add-in



In the client environment, when activating the Outlook add-in for the first time, the activity is called with the jwtString parameter populated and the other two parameters empty. 

When entering the operator credentials, this activity is called again, however, only the username and the password are passed by the parameters and the jwtString parameter is empty.

Error Messages

Not Applicable.

Steps to Reproduce

Open an email and activate the SA Outlook add-in.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-42449.


Published August 19, 2019 - Updated December 2, 2021

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