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Support Article

Inconsistent behavior when opening an assignment on parent case

SA-23389

Summary



After a child case is opened from a parent case, opening an assignment from the parent case functions as expected. On the second or further iteration of this process, the dashboard is opened instead of the parent case.

Error Messages



Not Applicable

Steps to Reproduce

  1. Change pyCaseHeader to provide a link to the Cover of a Covered work object after first closing the currently open covered object. Add "Cancel" to prevent sooner exceeding the maximum number of allowed open tabs. 
  2. Launch the Manager portal.
  3. Click My Work.
  4. Create a Request.
  5. Once the cover is created, create another General Work object as shown below. Do not click Submit.
  6. The General task will show a link to the cover. Click the link. The navigation returns to the cover as expected.                           
  7. Create another general task as above.
  8. Click the link to the cover. The navigation returns to the worklist.

Root Cause



A defect in Pegasystems’ code or rules:
Two modules get the same ID due to which an internal cache ("mrucache") is not updated for one document considering that it has already been updated.

Resolution



Apply HFix-27160.
Suggest Edit

Published May 23, 2016 - Updated October 8, 2020

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