Support Article
Inconsistent communication between PRPC and DSM servers
SA-16469
Summary
Communication between the core PRPC JVM and DSM (IS) JVM is inconsistent. This inconsistency is sporadic and seems to be triggered by scheduled restarts of the JVMs.
Error Messages
Not Applicable
Steps to Reproduce
Restart the PRPC and DSM JVMs.
Root Cause
An issue in the custom application code or rules.
RESOLUTION:
Perform the following steps.
1. Change the hostname from localhost to the IP Address of the server where the IS Service has been hosted and to set the port number accordingly.
2. Perform Revalidate and Save action.
3. Check the broken queue items and capture the exception if the issue reoccurs.
Published January 31, 2016 - Updated October 8, 2020
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