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Support Article

Incorrect attachment name displays after downloading it



Incorrect attachment name displays after downloading the attachment.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Attach a document with the name, pega_text_cases.txt
  3. Download the attachment. The naming convention changes to pegatestcases.txt

Root Cause

This is as per Pega product design.


Here’s the explanation for the reported behavior:

Pega removes the all the special chars (!@#$%^& ()_+-=) from the file on file upload to prevent issues like thumbnails breakage.


Published February 21, 2019 - Updated October 8, 2020

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