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Support Article

Incorrect attachment name displays after downloading it

SA-72713

Summary



Incorrect attachment name displays after downloading the attachment.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in to the application
  2. Attach a document with the name, pega_text_cases.txt
  3. Download the attachment. The naming convention changes to pegatestcases.txt


Root Cause



This is as per Pega product design.


Resolution

Here’s the explanation for the reported behavior:

Pega removes the all the special chars ([email protected]#$%^& ()_+-=) from the file on file upload to prevent issues like thumbnails breakage.


 

Suggest Edit

Published February 21, 2019 - Updated October 8, 2020

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