Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Incorrect behavior with Pega Outlook AddIn



PegaOutlookAddIn's GetAppointmentsList API does not return all busy information. If the start time falls within an existing appointment it is not returned.

Error Messages

Not Applicable

Steps to Reproduce

  1. Schedule meetings in Outlook calendar from 8 AM to 12 PM.
  2. Pass 9 AM as start time and 10 AM as end time to the GetAppointmentsList API.
  3. Observe a meeting that was started prior to start time but still on going is not returned.

Root Cause

A defect in Pegasystems’ code or rules logic omitted this first meeting.


Apply HFIX-32700.

You may also need to use cab uninstaller and installer as described in hotfix readme on client systems.

You may also need to manually remove

C:\Windows\Downloaded Program Files\PegaOutlookAddInCaller.dll
C:\Windows\Downloaded Program Files\PegaOutlookAddIn.dll
in some situations, if the uninstaller was unable to remove them.

Published March 15, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us