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Support Article

Incorrect circumstanced rule is fetched in a tablet

SA-78925

Summary



On configuring circumstanced versions of the harness for mobile and tablet devices, only one of them is packaged. When logging in to the mobile application on a tablet, the application hangs.


Error Messages



Not Applicable


Steps to Reproduce

  1. Set up an offline enabled user
  2. Implement a Circumstanced portal harness,

    HarnessSpace harness (Tablet) - Ruleset XX-YY-01
    HarnessSpace harness (MobileDevicePhone) - Ruleset XX-YY-02

     
  3. Log in to the application on a tablet. The mobile application hangs
  4. Log in in the mobile phone device. The log in to the application is successful and portal landing page displays.


Root Cause



Incorrect circumstanced harness was fetched for mobile and tablet offline applications.


Resolution



Apply HFix-52756.
Suggest Edit

Published May 7, 2019 - Updated October 8, 2020

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