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Support Article

Incorrect message while changing the password for database user



Incorrect message is displayed while changing the password for Database User using ‘Change password’ option.


Not Applicable

Steps to Reproduce

1. Log in to CMD client.
2. Click Actions > Change Password menu.
3. Enter valid Current Password.
4. For New Password, there is a password complexity set where the new password should be minimum 10 character length.
5. Ignore the password complexity and enter around 4 character length for ‘New Password’.
6. Enter the same 4 character length for  ‘Confirm New Password’.
7. Click ‘OK’.
8. The message ‘Your current password is not valid. Please retype your current password’ is displayed.
9. Continue clicking ‘OK’ for 10 times after which the Client crashes.
10. After client crash, try logging in to CMD client. A message appears, "No database connection found for this user”.
11. Observe that you will no longer be able to log in to CMD client until the stray RPC processes are deleted.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. 


This issue is resolved by HFix-918.

Published June 16, 2015 - Updated October 8, 2020

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