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Support Article

Incorrect updation of child cases

SA-103573

Summary



A parent flow is configured with a Wait shape to wait until an AccessChild case reaches Pending-Authentication. After the Wait shape, the Update a case shape is used to update the case status of child cases using a data transform. The Wait shape is processed successfully. However, the child cases are updated incorrectly. The issue occurs when the cases are processed by users with different access groups such that the ProcessFlowDependencies agent processes the dependency.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create parent and child cases
  2. Perform an action that updates the AccessChild case to Pending-Authentication


Root Cause



A defect in Pegasystems’ code or rules. The pzProcessIndividualDepAssignment activity uses findPageByHandle, however, the activity does not verify if the Clipboard page returned is the correct Work page.

Resolution



This issue is addressed in the Pega 8.2.6 patch release.

 

Suggest Edit

Published August 6, 2020 - Updated December 2, 2021

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