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Support Article

Incorrect warning on oversize file attachment

SA-58577

Summary



Error message generates from JBoss when uploading an attachment. The attachment size is greater than 5 MB.
This occurs after upgrading from Pega 6.3 SP with Websphere or DB2 to Pega 7.3 with JBoss or Oracle. The file size limit for attachment is set to 5 MB on the DSS settings. However, there is no file size limitation set in the JBoss server.



Error Messages

Error message from JBoss:

JBWEB000065: HTTP Status 413 - User attempted to upload a file larger than 4 MB. Please contact the System Administrator.
JBWEB000309: type JBWEB000067: Status report
JBWEB000068: message User attempted to upload a file larger than 4 MB. Please contact the System Administrator.
JBWEB000069: description JBWEB000133: The request entity is larger than the server is willing or able to process.


Error message in Pega logs:

(web.impl.WebStandardImpl) ERROR - 127.0.0.1: Encountered error while processing request: com.pega.pegarules.priv.web.HTTPOperationException: 413: User attempted to upload a file larger than 4 MB. Please contact the System Administrator.


Steps to Reproduce

  1. Configure a button to launch OOTB flow action, AttachAFile
  2. Set DSS (Initialization/MaximumFileUploadSizeMB) to limit upload file size to 5 MB as maximum attachment size limit.
  3. Upload attachment > 5 MB in the application.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Perform the following local-change: 

Use the below code in userworkform to configure the maximum size of a file upload. 


<script> 
var maxfilesizePermitted = 3; 
var errorMessageforMaxSizeExceeded = "You have exceeded max allowed size of 3 MB"; 
$(document).ready(function(){ 
$("#modalOverlay").on('change', '[id = "$PpyAttachmentPage$ppxAttachName"]', function() { 
var that = this; 
var maxfilesizePermittedinBytes = maxfilesizePermitted * 1024*1024; 
if(that && that.files){ 
for(var i = 0 ; i < that.files.length; i++){ 
if(that.files[i].size >= maxfilesizePermittedinBytes){ 
alert(errorMessageforMaxSizeExceeded); 
$(this).val(""); 



}); 
}); 
</script>

 

Suggest Edit

Published July 23, 2018 - Updated October 8, 2020

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