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Support Article

Incremental Indexing fails after install of Knowledge Management



Newly created Rules, Data and Work instances are not indexed, so they are not present in the Search results. This occurs after the installation of Pega Knowledge Management.

Error Messages

Not Applicable.

Steps to Reproduce


Root Cause

The ASYNCPROCESSOR requestor type is updated during the installation of Pega Knowledge Management and a required role is no longer included in its access group.


Perform the following local-change:

Open the Access Group for the ASYNCPROCESSOR requestor type and add the following role:


Published August 15, 2019 - Updated December 2, 2021

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