Support Article
Intent Not removed from NBA on selection from ADDTASK
SA-45014
Summary
NBA (Next- Best Action) intents are not removed if started through ADDTASK, but they are only removed if started from the NBA selection. This is a change from PRPC 6.x.
Error Messages
Not Applicable
Steps to Reproduce
1. Create an I-case.
2. Verify the Next Best Actions.
3. Select an Task from Add Task such that Intent is also in Next Best Actions.
4. Observe Next Best Actions.
Root Cause
A defect in Pegasystems’ code or rules
Resolution
An enhancement request, FDBK-23111, has been created for consideration by Pega Product Management.
Published January 10, 2018 - Updated December 2, 2021
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