Support Article
Intent task re-added on opening Interaction case each time
SA-80798
Summary
On reopening an Interaction case, an Intent task is added automatically.
Error Messages
Not Applicable
Steps to Reproduce
- Create a case such that it is configured to auto-launch a task.
- Close and reopen the Interaction. The Intent task is relaunched.
Root Cause
A defect in Pegasystems’ code or rules.
Auto-launch must occur only when the Interaction is created and not when the interaction is opened each time.
Resolution
Apply HFix-51814.
Additionally, the two rules below do not save due to tight Validation rules after another hotfix made the reference in the Pages and Classes tab of 'D_Interaction[]' illegal.
- CPMLoadInteractionIntents
- CPMGetSuggestedIntents
Published August 17, 2019 - Updated December 2, 2021
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