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Support Article

Intent task re-added on opening Interaction case each time



On reopening an Interaction case, an Intent task is added automatically.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case such that it is configured to auto-launch a task.
  2. Close and reopen the Interaction. The Intent task is relaunched.

Root Cause

A defect in Pegasystems’ code or rules.
Auto-launch must occur only when the Interaction is created and not when the interaction is opened each time.


Apply HFix-51814.

Additionally, the two rules below do not save due to tight Validation rules after another hotfix made the reference in the Pages and Classes tab of 'D_Interaction[]' illegal.
  1. CPMLoadInteractionIntents
  2. CPMGetSuggestedIntents
Remove the square brackets in the custom version for the rules to save successfully. 

Published August 17, 2019 - Updated December 2, 2021

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