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Support Article

Interaction does not reload after submitting or completing task

SA-57168

Summary



After adding a task to an interaction and completing the flow, display does not return to the interaction. Instead, the work area displays blank, and switching between threads or tabs (back to the Home tab for example) results in inconsistent behavior.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Start an interaction
  2. Add a task and work till completion
  3. Click Submit


Root Cause



A defect in Pegasystems’ code or rules. A Mashup cookie was present even when no Mashup was used.


Resolution

Apply HFix-44072.


 

Suggest Edit

Published July 23, 2018 - Updated October 8, 2020

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