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Support Article

Interaction Driver does not display on creating an interaction



On creating an Interaction in the CPMInteraction portal, the Interaction Driver does not display.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open the CPMInteraction portal
  2. Launch an Interaction

Root Cause

An issue in the custom application code or rules. The Perform harness was not present in the PegaCA-Work-Interaction-Call class (or some other class derived from PegaCA-Work-Interaction). The custom harness was derived from PegaCA-Work. As a result, a call was made to PegaCA-Work!pyAddRecentItems. This inserted a value of 'NONE' in D_CPMPortalContext.pyID resulting in errors.


Perform the following local-change:

Revert to the correct class for the Perform Harness.


Published July 23, 2018 - Updated December 2, 2021

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