Interaction driver section is visible during interaction launch
The Interaction driver section is visible during a new Interaction launch.
Steps to Reproduce
- Launch an Interaction
- Perform a client search and proceed until the Interaction driver section is visible. Do not wrap up the case
- Launch a second Interaction which opens in a new tab. The interaction driver section is visible in the first pages of the interaction
The DriverVisible property was set to true during the first interaction. The second interaction used a custom rule that set the DriverVisible property early using the value already stored in the [DriverVisible = D_Interaction[D_CPMPortalContext.pyID].DriverVisible data page. This results in the visibility of the Interaction driver section during the start of the second interaction.
Perform the following local-change:
Implement the below When rule to ensure that the DriverVisible property is not set early:
If true: Continue
If false: Skip Step
Published March 30, 2018 - Updated December 2, 2021
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