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Support Article

Interaction driver section is visible during interaction launch

SA-53017

Summary



The Interaction driver section is visible during a new Interaction launch.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Launch an Interaction
  2. Perform a client search and proceed until the Interaction driver section is visible. Do not wrap up the case
  3. Launch a second Interaction which opens in a new tab. The interaction driver section is visible in the first pages of the interaction


Root Cause

The DriverVisible property was set to true during the first interaction. The second interaction used a custom rule that set the DriverVisible property early using the value already stored in the [DriverVisible = D_Interaction[D_CPMPortalContext.pyID].DriverVisible data page. This results in the visibility of the Interaction driver section during the start of the second interaction.



Resolution



Perform the following local-change:

Implement the below When rule to ensure that the DriverVisible property is not set early:

When: D_CPMPortalContext.pyID==Primary.pyID
If true: Continue
If false: Skip Step

Suggest Edit

Published March 30, 2018 - Updated December 2, 2021

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