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Interaction driver section is visible during interaction launch



The Interaction driver section is visible during a new Interaction launch.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch an Interaction
  2. Perform a client search and proceed until the Interaction driver section is visible. Do not wrap up the case
  3. Launch a second Interaction which opens in a new tab. The interaction driver section is visible in the first pages of the interaction

Root Cause

The DriverVisible property was set to true during the first interaction. The second interaction used a custom rule that set the DriverVisible property early using the value already stored in the [DriverVisible = D_Interaction[D_CPMPortalContext.pyID].DriverVisible data page. This results in the visibility of the Interaction driver section during the start of the second interaction.


Perform the following local-change:

Implement the below When rule to ensure that the DriverVisible property is not set early:

When: D_CPMPortalContext.pyID==Primary.pyID
If true: Continue
If false: Skip Step

Published March 30, 2018 - Updated December 2, 2021

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