Support Article
Interaction driver section is visible during interaction launch
SA-53017
Summary
The Interaction driver section is visible during a new Interaction launch.
Error Messages
Not Applicable.
Steps to Reproduce
- Launch an Interaction
- Perform a client search and proceed until the Interaction driver section is visible. Do not wrap up the case
- Launch a second Interaction which opens in a new tab. The interaction driver section is visible in the first pages of the interaction
Root Cause
The DriverVisible property was set to true during the first interaction. The second interaction used a custom rule that set the DriverVisible property early using the value already stored in the [DriverVisible = D_Interaction[D_CPMPortalContext.pyID].DriverVisible data page. This results in the visibility of the Interaction driver section during the start of the second interaction.
Resolution
Perform the following local-change:
Implement the below When rule to ensure that the DriverVisible property is not set early:
When: D_CPMPortalContext.pyID==Primary.pyID
If true: Continue
If false: Skip Step
Published March 30, 2018 - Updated December 2, 2021
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